Privacy Policy

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At Bench Maji Coffee LTD, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or do business with us.

Bench Maji Coffee LTD is the data controller for the purposes of UK data protection law.

We may collect and process the following types of personal information:

• Name, company name, and job title
• Email address, phone number, and billing/shipping address
• Payment and transaction details
• Order history and account information
• Communications with us (emails, enquiries, customer service requests)
• Technical data such as IP address, browser type, and website usage data

We use your personal data to:

• Process and fulfil orders
• Manage payments, invoices, and deliveries
• Communicate with you regarding orders or enquiries
• Provide customer support
• Comply with legal and regulatory obligations
• Improve our website and services

We only collect data that is necessary for these purposes.

Under UK GDPR, we process your personal data on the following legal bases:

• Performance of a contract (to fulfil orders and services)
• Legal obligation (accounting, tax, and compliance requirements)
• Legitimate interests (operating and improving our business)
• Consent (where required, such as marketing communications)

We do not sell or rent your personal data.

We may share your information with trusted third parties only where necessary, including:

• Payment processors
• Logistics and delivery partners
• Professional advisers (accountants, legal advisers)
• IT and website service providers

All third parties are required to handle your data securely and in accordance with data protection laws.

If personal data is transferred outside the UK, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (where legally permitted)
• Object to or restrict processing
• Request data portability
• Withdraw consent at any time (where applicable)

To exercise your rights, please contact us using the details below.

Our website may use cookies to improve user experience and analyse website performance. You can control or disable cookies through your browser settings. For more information, please refer to our Cookie Policy (if applicable).

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

We may update this Privacy Policy from time to time. Any changes will be published on this page and will take effect immediately.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Bench Maji Coffee LTD
Email: customerservices@benchmcoffee.com

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.